Need help with Vybe? You're in the right place. Most questions are answered below — if not, reach out and we'll get back within 1–2 business days.
For any question, feature request, bug report, or privacy concern, email us at:
trendylab.app@gmail.comPlease include your device model, iOS version, and a brief description of the issue. Screenshots help a lot.
Open the Photo or Video tab, tap any filter, upload a selfie or photo, and tap Generate. Your result lands in the Results tab in 30–60 seconds. You can also use the Create tab to write your own prompt.
Each AI generation costs coins based on the model and quality. Photo filters typically cost 10 coins inside a pack or 20 coins individually. Video generations cost 150–250 coins depending on the model and duration. The exact cost is shown before you confirm any generation.
Subscription coins are granted when the App Store confirms your purchase. This is usually instant but can occasionally take a few minutes. Force-close and reopen Vybe to refresh. If coins still don't appear after 10 minutes, email us with your receipt.
Subscriptions are managed by Apple. Open the iOS Settings app → tap your name at the top → Subscriptions → find Vybe Pro → Cancel. You'll keep access until the end of the current billing period.
Deleting the Vybe app from your device does not cancel the subscription — you must cancel through Apple's Subscriptions settings.
Refunds are processed by Apple directly, not by Vybe. Request one at reportaproblem.apple.com. Apple decides eligibility based on their refund policy.
Yes. If a generation fails for technical reasons, the coins you spent are automatically refunded to your balance — usually within seconds, occasionally up to a few minutes. If you don't see a refund within 30 minutes, email us.
Open Vybe → Settings (the gear icon in the top-right of any main tab) → scroll down → Delete Account. This permanently removes your profile, coin balance, generation history, and all uploaded media from our servers within 60 days.
Note that deleting your account does not cancel your subscription — cancel that separately through Apple's Subscriptions settings.
Your input photos are deleted from our servers immediately after each generation completes. The AI-generated result is stored for 30 days so you can revisit it in the Results tab, then automatically deleted. You can save any result to your device's Photos library at any time using the Save button — saved copies live on your device, independent of our 30-day server retention.
No. Our AI processing partner (fal.ai) operates under a contractual data processing agreement that prohibits using your content for AI model training.
Check that you allowed notifications when first launching Vybe. To re-enable, open the iOS Settings app → Notifications → scroll to Vybe → toggle Allow Notifications on. Push notifications only signal that your generation is ready; we don't send marketing pushes.
Try the standard fixes first: force-close and reopen, check your internet connection, restart your device. If issues persist, update Vybe to the latest version from the App Store. Still stuck? Email us with your device model and what you were doing when the crash happened.
We love feedback. Email us with your idea or report — we read every message and reply to most. For content that violates our Terms of Use, we'll investigate and take action within 24 hours.